Technical Support Engineer (Shopify)
I
IntelligemsE-commerce SaaS
The Philippines (Remote)Full-Time
Salary not disclosed
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Job Details
- Required Skills
- SQLShopifyTableauSaaSLookerTechnical supportCustomer support
Requirements
- Have proven experience in technical, customer, or merchant support, or a related role.
- Have experience in e-commerce (Shopify), SaaS, or analytics.
- Provide weekend support.
- Be comfortable juggling priorities and multitasking.
- Stay organized and manage time effectively.
- Tableau, Looker, SQL, or BI platform familiarity is a bonus.
Responsibilities
- Respond promptly to customer inquiries via email, Slack, and chat.
- Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed.
- Develop product expertise to answer customer questions accurately.
- Manage 20–30 open customer conversations at a time.
- Own follow-ups and ensure tickets are resolved in a timely manner.
- Collaborate with internal teams on escalated or complex issues.
- Identify trends in support issues and share insights with product, tech, and ops.
- Contribute to internal knowledge-sharing, including documentation and training.
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