Technical Support Representative II
New
S
SupportNinjaTechnical support
PhilippinesFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- At least 12 months' experience in a technical support role or equivalent preferred
- Required Skills
- Customer serviceTroubleshootingTechnical supportCRM
Requirements
- At least 12 months' experience in a technical support role or equivalent is preferred.
- Good verbal and written communication skills.
- Proficiency in using computer applications and software.
- Experience using a CRM is preferred.
Responsibilities
- Provide advanced technical support to customers experiencing complex product or service issues.
- Identify and troubleshoot advanced technical problems and provide timely solutions.
- Explain technical solutions clearly to non-technical customers.
- Escalate complex issues to higher-level team members as necessary.
- Document customer interactions and technical issues in a customer relationship management (CRM) system.
- Provide feedback on product improvements and enhancements based on customer feedback and technical issues.
- Build product, service, and process knowledge through training programs and continuous learning modules.
- Collaborate with other departments to resolve customer issues.
- Meet or exceed performance targets for related KPIs.
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