Customer Support Specialist
E
EverAIAI companionship
Location: Philippines; Workplace: RemoteFull-Time
Salary$15K - $16K
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Job Details
- Languages
- Perfectly fluent in English
- Required Skills
- ZendeskTroubleshootingCustomer support
Requirements
- Have prior experience in customer support, community management, or a similar role.
- Be able to troubleshoot issues and resolve problems effectively.
- Be familiar with Discord.
- Be familiar with email-based support systems.
- Be familiar with ticketing tools such as Zendesk or Intercom.
- Be perfectly fluent in English.
- Be comfortable supporting products based on uncensored models and content.
- Work an assigned shift covering all seven days of the week, with set rest days; shifts may change as the company grows.
Responsibilities
- Respond to customer inquiries by email and other channels, resolving them on first contact wherever possible.
- Troubleshoot product issues and explain features with answers tailored to each customer.
- Handle billing and subscription questions, including refunds, in line with company policy.
- Escalate technical issues to the appropriate team with clear details.
- Write empathetic replies that address customers' actual questions.
- Work toward CSAT, response-time, and 24-hour resolution targets.
- Participate in regular QA reviews and coaching, and apply feedback.
- Identify recurring ticket issues and share customer feedback with the team and product.
- Suggest Help Center topics and continue learning about the product.
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