Customer Support Specialist - Shopify
New
D
DeadlastE-commerce
Workable workplace: remote; Workable locations: Philippines; Location: Philippines, 7:00 AM–3:00 PM Mountain TimeFull-Time
Salary5 - 7 USD per hour
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Job Details
- Languages
- Strong written English communication skills
- Required Skills
- ShopifyProblem SolvingCustomer serviceData entry
Requirements
- Have strong written English communication skills.
- Demonstrate excellent attention to detail and data accuracy.
- Have strong organizational and time management skills.
- Be able to manage multiple inquiries and prioritize tasks effectively.
- Demonstrate professional customer service and problem-solving skills.
- Be able to work independently with minimal supervision.
- Have a reliable internet connection, suitable computer, and quiet workspace.
- Maintain consistent availability during the agreed working schedule.
- Previous customer support or customer service experience is a plus.
- Hands-on Shopify or Shopify order management experience is a plus.
- E-commerce support experience is a plus.
- Familiarity with help desk platforms or shared customer support inboxes is a plus.
- Experience with spreadsheets, administrative data entry, or creating support templates and documenting workflows is a plus.
- Familiarity with SMS-based customer support is a plus.
Responsibilities
- Respond to customer inquiries through email in a timely and professional manner.
- Assist with order status, shipping, product, and other routine customer questions.
- Investigate customer issues, follow up on unresolved inquiries, and escalate complex issues when necessary.
- Review order details and customer information in Shopify or related systems.
- Assist with routine order management and customer account inquiries, and flag order discrepancies.
- Enter, update, and verify information across internal systems and spreadsheets.
- Maintain organized records of customer inquiries, issue resolutions, support notes, and documentation.
- Follow established support procedures and workflows, and communicate recurring customer issue patterns to the team.
- Adapt to new tools, processes, and communication channels as business needs evolve.
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