Senior Customer Success Engineer, Audit
F
FieldguideAudit software
Remote (USA)Full-TimeSenior
Salary$170K - $190K; $170K – $190K • Offers Equity • Offers Bonus
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Job Details
- Experience
- 4+ years of experience
- Required Skills
- Change Management
Requirements
- Have 4+ years of experience in public accounting, audit, assurance, or advisory, or in audit methodology, audit innovation, or audit transformation roles.
- Have a deep understanding of the audit lifecycle, including planning, evidence collection, review, and engagement management.
- Have experience supporting complex, multi-team audit environments and methodology rollouts.
- Be comfortable working hands-on in software platforms, configuring workflows, and troubleshooting real-world usage challenges.
- Bring technical curiosity, including interest in data models, permissions, configurations, and AI-powered workflows.
- Be able to advise, enable, and drive change with customers rather than operate only as a support or relationship-management resource.
- Have experience or confidence leading training, enablement, and change management with audit teams.
- Be collaborative, outcomes-oriented, and comfortable working in an evolving startup environment.
- Be able to engage credibly with audit practitioners, managers, and firm leadership.
Responsibilities
- Own adoption, usage, outcomes, and long-term retention for a portfolio of audit customers.
- Configure workflows, templates, and engagement structures in the Fieldguide platform.
- Translate audit standards, firm methodologies, and best practices into repeatable Fieldguide workflows.
- Partner with audit teams to improve audit efficiency, consistency, and quality through workflow design and execution.
- Lead customer training, enablement, and change management to support adoption of new processes.
- Identify usage gaps, inefficiencies, and risk signals, and recommend improvements.
- Provide practitioner-level audit feedback to Product, Engineering, and Implementation teams.
- Support renewals and expansion by helping customers realize value from the platform.
- Contribute playbooks, templates, enablement content, and best-practice frameworks.
- Own and exceed KPIs related to adoption, retention, customer outcomes, and platform usage.
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