Head of Creative Operations
I
inBeat AgencyPerformance creative
Fully remote position that allows you to work from anywhereFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Notion
Requirements
- Have proven experience leading Creative Ops or Agency Operations at an agency with at least 100 people.
- Understand creative delivery functions, including UGC, video, design, paid media, and influencer marketing.
- Have a track record of building systems and processes that teams use.
- Have high fluency with project management and operations tools such as Airtable, ClickUp, Notion, Make, Zapier, or N8N, or equivalents.
- Be able to understand the full operational picture and translate it into clear, documented processes.
- Be able to build trust and buy-in with department leads across creative disciplines.
- Be comfortable operating in high-growth, ambiguous environments and building structure without all details being settled.
- Experience in backend finance ops, HR ops, or IT ops at an agency is a plus.
- Familiarity with AI-assisted operations tooling is a plus.
- Experience scaling an agency from 100 to 200+ people is a plus.
- A background in performance marketing, influencer marketing, or paid media operations is a plus.
Responsibilities
- Audit, consolidate, and rebuild operational systems across UGC, video editing, design, influencer marketing, creative strategy and copywriting, paid media, and project management.
- Build and lead a team of 2–3 Operations Managers embedded across delivery functions.
- Design and implement scalable workflows, documentation, and tooling.
- Own and standardize the operational tech stack, including Airtable, ClickUp, Notion, Make, N8N, Zapier, Claude, Fathom, and G-Suite.
- Work with department leads to identify operational pain points and develop systems to address them.
- Build intake, handoff, QA, and escalation processes for delivery teams.
- Create documentation and training resources to support onboarding.
- Identify and eliminate operational bottlenecks across the delivery organization.
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