Associate, People Operations
New
R
RoHealthcare
New York, NY or RemoteFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1–2 years of experience in HR, People Ops, recruiting coordination, or administrative roles that require project and stakeholder management.
- Required Skills
- Google WorkspaceSlackWorkdayProcess improvement
Requirements
- Have 1–2 years of experience in HR, People Ops, recruiting coordination, or administrative roles requiring project and stakeholder management.
- Be organized, reliable, proactive, and accountable.
- Have excellent written and verbal communication skills.
- Have experience using Google Suite, Slack, and ticketing systems.
- UKG Pro or Workday experience is a bonus.
- Be able to manage time and priorities in a fast-paced, deadline-driven environment.
Responsibilities
- Respond to and manage People Service Desk tickets and Slack questions about onboarding, policies, benefits, PTO, employment verification, and HR systems.
- Interpret and apply People policies, working with People Partners and Payroll to answer questions accurately and consistently.
- Escalate sensitive or complex matters to the appropriate People Partner or specialist with full context.
- Identify recurring questions and recommend workflow, knowledge-base, or submission-form improvements.
- Process employee lifecycle changes in UKG, including new hires, manager and location changes, terminations, and other record updates.
- Run data audits, support employment verification requests, and help maintain accurate, complete, confidential employee records.
- Maintain and update service desk resources, SOPs, knowledge-base articles, checklists, and templates.
- Track recurring service desk issues and help streamline processes, improve self-service resources, and reduce manual work.
- Use approved AI and automation tools, verifying outputs and protecting sensitive data.
- Provide backup support for new-hire onboarding and other People Operations processes as needed.
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