Solution Operations Associate Director

IQVIAHealthcare data

Source API remote eligibility restrictions: United StatesFull-TimeDirector

Salary86,000 - 239,500 USD per year

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Job Details

Experience: 7+ years of experience in operations, product operations, client services, service delivery, information services, or a related field.
Required Skills: Product OperationsStakeholder managementChange ManagementProcess improvement

Bachelor’s degree required.
7+ years of experience in operations, product operations, client services, service delivery, information services, or a related field.
Ability to translate product or business strategy into practical operational processes and customer-facing execution.
Experience evaluating operational performance, identifying and mitigating risks, improving processes, establishing cadences, and driving cross-functional decisions.
Experience leading complex cross-functional projects and partnering with product, project management, and client-facing teams.
Ability to influence stakeholders and drive outcomes without direct authority.
Healthcare, life sciences, pharmaceutical, or healthcare data experience preferred; experience in other data- or information-intensive industries may be considered.
Experience incorporating customer feedback into improvements to products, services, or operating models.
Business acumen, communication, change leadership, problem-solving, and stakeholder management skills.
Ability to navigate ambiguity and make sound decisions with incomplete information.
Management or team leadership experience, including developing talent and building effective partnerships.
Knowledge of IQVIA information assets, databases, and products preferred; prior IQVIA client service experience is a plus.

Translate product strategy and business direction into scalable operating models, service processes, policies, and client-facing execution plans.
Coordinate product, solutions management, account management, client service, and delivery teams to support aligned, consistent execution.
Establish and manage operating cadences, service standards, procedures, and commercial guidance, including pricing and discounting practices.
Gather customer and internal feedback to identify trends, resolve service gaps, and improve products and the client experience.
Lead cross-functional initiatives by managing priorities, timelines, and decisions and influencing stakeholders without direct authority.
Monitor operational performance, identify risks, and drive mitigation strategies to support service delivery.
Lead change management efforts and drive adoption of new processes and ways of working.
Develop training, enablement, and communications about product offerings, processes, and service expectations.
Provide leadership and guidance to client service professionals and contribute to solution operations and client service strategy.

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