Director of Strategic Implementation Operations
New
S
Spring FertilityFertility healthcare
Hybrid/remote based in one of our regions (CA, NY or OR)Full-TimeDirector
Salary150,000 - 190,000 USD per year
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Job Details
- Experience
- 2–5+ years of experience in strategy, business operations, growth operations, management consulting, investment banking, corporate strategy, healthcare operations, or a similarly analytical role.
- Required Skills
- Project ManagementBusiness OperationsFinancial analysisChange ManagementCRM
Requirements
- Bachelor’s degree in Business, Marketing, Healthcare Administration, or a related field.
- 2–5+ years of experience in strategy, business operations, growth operations, management consulting, investment banking, corporate strategy, healthcare operations, or a similarly analytical role.
- Ability to structure ambiguous problems, analyze data, build recommendations, and align senior stakeholders.
- Experience translating strategy into operating plans, cross-functional processes, KPIs, and scalable execution models.
- Strong analytical and financial acumen, including comfort with funnel, volume, operational, and financial data.
- Excellent written and verbal communication skills, including creating executive-ready presentations, business cases, dashboards, and decision memos.
- Experience using dashboards, CRM or patient funnel reporting, project management tools, and workflow processes.
- Experience managing, coaching, or providing functional leadership to direct reports or cross-functional execution partners.
- Project management and organizational skills to manage multiple clinics or markets simultaneously and navigate ambiguity.
- Interpersonal and relationship-building skills to work effectively with clinical and provider audiences.
- Experience in management consulting, investment banking, private equity portfolio operations, corporate strategy, business operations, or strategic finance is preferred.
- Experience in healthcare, fertility, women’s health, consumer healthcare, multi-site services, or other operationally complex businesses is preferred.
Responsibilities
- Translate enterprise growth priorities into operational strategies and measurable initiatives across markets.
- Improve the end-to-end patient journey from first inquiry through treatment onboarding by identifying friction points, handoffs, communication gaps, and opportunities.
- Analyze growth opportunities, funnel or market performance, and resource allocation, then recommend actions across patient acquisition, activation, conversion, and retention.
- Develop executive-ready business cases and decision memos covering patient needs, operational realities, financial implications, risks, and required capabilities.
- Create planning cadences, prioritization frameworks, and governance mechanisms for focus, accountability, execution, and cross-functional alignment.
- Own marketing, patient funnel, operational, and systems performance metrics; develop dashboards, reporting, and executive summaries.
- Partner with Finance to evaluate ROI, market economics, resource utilization, budget allocation, and growth tradeoffs.
- Define and prioritize business requirements, functional specifications, workflows, and success measures with business, clinical, finance, and technology stakeholders.
- Maintain ownership of operating processes after launch and adjust them based on performance and frontline feedback.
- Lead operational readiness, stakeholder alignment, business communications, user-acceptance testing, rollout coordination, and change management for approved initiatives.
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