Clinical Operations Associate - Provider Onboarding
H
HandspringDigital health
You must be based in the United States, Must be able to work 10am–6pm Pacific TimeFull-TimeMiddle
Salary$70K–80K, plus Handspring equity
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Job Details
- Experience
- 3+ years of experience in clinical operations
- Required Skills
- SlackNotionEHRProcess improvement
Requirements
- Have 3+ years of experience in clinical operations, ideally at an early-stage digital health company.
- Have owned and improved a process end-to-end, ideally during a period of rapid growth.
- Communicate clearly and make complex systems approachable.
- Be comfortable pitching ideas, building buy-in, and driving projects across technical, clinical, and operational teams.
- Be resourceful, organized, and able to identify root causes and design scalable solutions.
- Be able to manage multiple onboarding cohorts and priorities.
- Be comfortable using EHRs, provider portals, scheduling tools, and CRM platforms.
- Be comfortable using Zoom, Slack, Notion, and Google Workspace.
Responsibilities
- Own the onboarding experience for newly hired providers from their first day through their first weeks seeing patients.
- Welcome providers, answer questions, and resolve onboarding issues.
- Lead orientation and training on clinical systems and workflows, including the EHR, scheduling system, and provider portal.
- Coordinate system access, account setup, and required documentation with other teams.
- Track provider onboarding progress and identify and resolve blockers.
- Oversee the Credentialing Specialist to keep credentialing on schedule and address delays.
- Evaluate and improve the onboarding process by developing and implementing workflows, automation, self-serve resources, or cohort-based training.
- Define and track onboarding metrics, including time to first session, training completion, and provider satisfaction.
- Create and maintain provider training materials, guides, and process documentation.
- Support providers and patients or families with clinical-system questions and collaborate on clinical operations projects.
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