Manager, Data and Analysis

New

Location: Remote, USAFull-TimeManager

Salary75,000 - 80,000 USD per year

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Job Details

Experience: Minimum four (4) years of experience with a focus on data and statistical analysis, analytic methods, and data management. Minimum one (1) year of experience in data/metrics analysis and trends projection for a call center, hotline, or comparable contact center environment.
Required Skills: Data AnalysisData visualizationGoogle WorkspaceData management

Master’s degree in public health, social science, statistics, data science, or a related discipline.
At least four years of experience focused on data and statistical analysis, analytic methods, and data management.
At least one year of experience analyzing data or metrics and projecting trends for a call center, hotline, or comparable contact center.
Demonstrated experience managing or leading teams in data utilization, analysis, and reporting.
Training or demonstrated experience in visual design, interaction design, data visualization, or a similar discipline.
Proficiency with data collection platforms, reporting tools, dashboards, and telecommunications or CRM systems.
Experience with Google Suite and relevant databases and data systems.
Ability to manage multiple concurrent priorities with minimal supervision in a fast-paced remote environment.
Excellent verbal and written communication skills, including translating complex data findings for diverse audiences.
Strong attention to detail and adaptability to evolving program needs.
Must complete and clear a Non-Sensitive Tier II - Moderate Check and Clearance background check administered by HHS.
Must maintain 24/7 mobile availability for emergency response coordination and continuity of operations for the life of the task order or until a qualified replacement is accepted.

Oversee the Hotline’s data collection systems, telecommunications platforms, and integrations.
Design and improve data collection processes, instruments, tools, and workflows.
Establish and enforce data governance, validation, naming, and quality-control standards.
Analyze operational data and track real-time and historical metrics, trends, anomalies, and root causes.
Design and maintain performance dashboards, visualizations, and distributable data sets.
Lead routine data quality checks and escalate findings to Hotline team leaders.
Produce monthly, quarterly, mid-year, and annual reports and respond to ad hoc reporting requests.
Share regular data updates and translate findings into actionable summaries for staff, leadership, and HRSA stakeholders.
Supervise the CQI Specialist and support quality improvement planning and corrective action tracking.
Train Hotline staff in data collection, reporting, and analysis.

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