Help Desk Specialist
New
B
BriljentIT support
United StatesTemporaryJunior
Salary not disclosed
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Job Details
- Experience
- 2 years of experience in a help desk role
- Required Skills
- Problem SolvingCustomer serviceTrainingTroubleshootingTechnical support
Requirements
- Have an Associate's degree in computer science or a related field.
- Have 2 years of experience in a help desk role.
- Obtain a Public Trust Security Clearance, which will be set up upon hire.
- Have high-speed Internet.
- Demonstrate strong problem-solving skills.
- Have excellent communication and interpersonal skills.
- Have a strong understanding of operating systems, software, and devices.
- Demonstrate customer service skills, patience, and a desire to help.
Responsibilities
- Respond to queries by phone, email, and remote access.
- Provide technical support and troubleshoot issues with a web-based scheduling tool.
- Assist with the delivery, configuration, setup, maintenance, and troubleshooting of computer systems, hardware, and software.
- Train computer users.
- Train other staff to troubleshoot and diagnose problems.
- Gather customer feedback to improve training methods.
- Write and edit training manuals.
- Run reports and analyze common complaints and problems.
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