Content Team Leader
H
hosting.comHosting technology
We are open to remote applicants from UK and EuropeFull-TimeLead
Salary not disclosed
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Job Details
- Required Skills
- Content managementSEOTeam management
Requirements
- Significant experience in content strategy, editorial leadership or content management within a digital, technology, software, ecommerce or subscription business.
- Strong editorial judgement and the ability to simplify complex or technical subjects without losing accuracy or customer relevance.
- Experience owning or contributing to a customer knowledge base, product documentation, digital education content or customer-facing guides.
- Experience working with Product, Customer and Support teams to translate technical knowledge into accessible customer guidance.
- Understanding of how content supports organic search performance, AI-powered discovery and customer acquisition.
- Experience managing and developing a team of writers, editors or content specialists.
- Practical understanding of AI tools for content research, production and optimisation, with appropriate quality controls.
- Experience setting and maintaining editorial standards, briefing processes and review workflows.
- Experience using analytics, search data and customer insight to prioritise and improve content.
- Strong customer orientation, commercial thinking and stakeholder management across technical and non-technical teams.
- Ability to manage a production pipeline, balance competing priorities and use performance data to inform decisions.
- Experience in hosting, domains, website technology or cloud services is beneficial but not essential.
Responsibilities
- Translate the organic marketing content strategy into editorial plans, production roadmaps and content priorities.
- Oversee creation, editing, publishing and optimisation of content across websites, product pages, campaigns, guides, email journeys and other channels.
- Manage the content calendar and production pipeline, balancing new content with review and improvement of existing content.
- Own the customer knowledge base, product documentation, tutorials, guides and educational content.
- Work with Product, Customer, Support and technical experts to create accurate, accessible customer guidance.
- Set and maintain editorial standards, briefing, editing, approval and publishing processes.
- Collaborate with SEO and internal teams to turn topic strategies and technical subject matter into content plans and briefs.
- Track performance using search visibility, engagement, customer feedback, support demand and activation measures, and improve underperforming content.
- Manage, develop and inspire the content team, providing feedback and supporting professional development.
- Assess team workflows and recommend improvements to content quality, efficiency and effectiveness.
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