Client Success Manager (SaaS)

AvettaEnterprise SaaS

Those outside of commutable distance, but still residing within England, may be considered on a remote basis.Full-TimeManager

Salary not disclosed

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Job Details

Languages: Fluency in one of the following languages is preferred: Spanish, Portuguese, German, Italian, Norwegian, or Polish. Fluent in German and English, both verbally and in writing.
Experience: 1-3 years of experience in a client/customer success role.
Required Skills: Project ManagementSalesforceJiraMicrosoft OfficeCustomer SuccessAccount ManagementCRM

Have 1-3 years of experience in a customer-facing role, preferably Customer Success or Account Management, with an Enterprise SaaS company, or in supplier management with a large organization.
Have a bachelor’s degree or equivalent work experience.
Fluency in Spanish, Portuguese, German, Italian, Norwegian, or Polish is preferred.
Ideal qualifications include fluency in German and English, verbally and in writing.
Experience with Microsoft Office, SFDC, CRM tools, and JIRA is a plus.
Bring strong interpersonal, verbal, and written communication skills.
Be highly organized, collaborative, responsive, and proactive.
Have success mastering complex technologies, processes, and concepts, and training or mentoring others.
Have strong project management skills; PMP is a plus.
A background in HSE or Procurement is preferred.

Nurture client stakeholder relationships and identify additional key stakeholders through proactive engagement.
Maintain client momentum after launch and increase adoption of the Avetta platform over time.
Advise clients on use cases, product functionality, and applicable program recommendations.
Conduct success-planning and QBR sessions to demonstrate value, understand client objectives, and define next steps.
Ensure clients understand, receive training on, and use Avetta products.
Provide Marketing with referenceable customers, Client Success anecdotes, and data-rich trends and observations.
Develop strategies, services, and processes with the Client Success Team to drive adoption, retention, and expansion.
Represent client needs and work with internal stakeholders to solve problems and drive process and product improvements.
Assist Account Managers with client growth plans and at-risk mitigation, and partner with Implementation and Professional Services on implementations and growth opportunities.
Document client interactions using SFDC, Wrike, and other stated tools; use data to inform recommendations and decisions.

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