Client Success Manager (SaaS)

AvettaEnterprise SaaS

Those outside of commutable distance, but still residing within England, may be considered on a remote basis.Full-TimeJunior

Salary not disclosed

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Job Details

Languages: Fluent in German and English, both verbally and in writing. Fluency in Spanish, Portuguese, German, Italian, Norwegian, or Polish is preferred.
Experience: 1-3 years of experience in a client/customer success role.
Required Skills: Project ManagementSalesforceJiraMicrosoft OfficeCustomer SuccessAccount ManagementCRM

Have 1-3 years of experience in a customer-facing role, preferably Customer Success or Account Management, at an enterprise SaaS company or in supplier management at a large organization.
Be fluent in German and English, verbally and in writing.
Hold a bachelor’s degree or have equivalent work experience.
Bring strong project management skills; PMP is a plus.
Have experience with Microsoft Office, SFDC, CRM tools, and JIRA; these are a plus.
Have strong interpersonal, verbal, and written communication skills.
Be organized, collaborative, responsive, and proactive.
Have success learning complex technologies, processes, and concepts, and training or mentoring others.
HSE or Procurement background is preferred.
Have full working rights in England without current or future sponsorship.

Nurture client stakeholder relationships and identify additional key stakeholders through proactive engagement.
Maintain client momentum after launch and increase adoption of the Avetta platform over time.
Advise clients on use cases, product functionality, and applicable program recommendations.
Conduct success-planning and QBR sessions to demonstrate value, understand client objectives, and define next steps.
Ensure clients understand, receive training on, and use Avetta products.
Share referenceable customers, client success anecdotes, and data-rich trends with Marketing.
Develop strategies, services, and processes that support customer adoption, retention, and expansion.
Represent client needs internally and work across teams to resolve problems and identify process or product improvements.
Support Account Managers with client growth plans and at-risk mitigation, and partner with Implementation and Professional Services on implementations and growth opportunities.
Own assigned account health, assist Client Support with difficult resolutions, use data to make recommendations, and document client interactions in SFDC, Wrike, or similar tools.

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