Senior Technical Account Manager
D
DragosOT cybersecurity
Location: United States, PST or MST preferredFull-TimeSenior
SalaryOTE $140,000
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Job Details
- Experience
- 4+ years of experience working in enterprise cybersecurity, as a SOC analyst or cybersecurity engineer
- Required Skills
- ElasticSearch
Requirements
- Have 4+ years of experience working in enterprise cybersecurity as a SOC analyst or cybersecurity engineer.
- Know Industrial Control Systems (ICS) and Operational Technology (OT) systems and environments.
- Understand SOC/SIEM workflows, including Splunk, QRadar, FortiSIEM, or Elastic.
- Understand cybersecurity concepts such as network segmentation, secure remote access, and vulnerability management.
- Be familiar with SecOps concepts including event triage, incident response, and investigation.
- Bring a customer-oriented approach and attentiveness to customer needs.
- Use critical thinking and problem-solving skills to address technical challenges.
- Be available for up to 25% travel.
Responsibilities
- Serve as a Dragos Platform power user, helping customers use the technology for their ICS security efforts.
- Build relationships with customers, especially key stakeholders.
- Address customer technical requests and proactively resolve issues.
- Provide guidance and technical expertise to support ongoing usage and product adoption.
- Manage customer expectations and hold customers accountable.
- Coordinate with internal Dragos teams and identify when additional assistance is needed.
- Conduct health checks and promote customer self-advocacy.
- Engage with sales, field operations, technical support, engineering, and product management.
- Track key account metrics and communicate progress to internal and external stakeholders.
- Identify service opportunities, training needs, and areas for business-unit improvement.
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