Senior Product Manager (D2C Products)
New
Z
ZipFinancial services
Join a remote-first US team, with the option to work in person from Zip's Manhattan office.Full-TimeSenior
SalaryThe annual base Pay Range for this position is $140,000 - $160,000. This range reflects our US national compensation band (USN). Additional premium percentages may apply based on our tiered premium strategy. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or commission awards.
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Job Details
- Experience
- 5+ years of product-management experience
- Required Skills
- Product ManagementProduct AnalyticsCross-functional collaboration
Requirements
- Bring 5+ years of product-management experience, including meaningful experience owning and improving a consumer-facing digital product.
- Have experience independently managing a product or significant product area from discovery through delivery and iteration.
- Use quantitative data and qualitative research to identify customer needs, understand behavior, and make product decisions.
- Develop hypotheses, design tests, launch lean MVPs, analyze results, and use evidence to determine next steps.
- Develop and manage a product roadmap, balancing near-term delivery with customer and business priorities over an approximately six-month horizon.
- Work closely with Engineering and Product Design on day-to-day execution and customer experiences.
- Define and manage customer and business outcomes such as activation, conversion, adoption, engagement, retention, utilization, revenue, or satisfaction.
- Make tradeoffs among customer value, business outcomes, implementation complexity, risk, and speed.
- Collaborate effectively with cross-functional partners, including Product Design, Engineering, Data, Marketing, Credit Risk, Compliance, Legal, Operations, and Finance.
- Apply AI and LLM tools to personal productivity and assess potential customer-facing applications.
Responsibilities
- Own the roadmap for a D2C financial product and adjust priorities as customer insights, data, and business needs evolve.
- Use quantitative analysis, customer research, usability testing, and product behavior to understand customers and their financial needs.
- Translate product strategy into priorities, hypotheses, experiments, and deliverables for the cross-functional team.
- Lead products and features from discovery through launch and iteration, including problem definition, MVP scope, requirements, delivery coordination, and results measurement.
- Develop an experimentation roadmap and use lean tests and MVPs to validate opportunities.
- Define customer and business success measures, including relevant acquisition, engagement, retention, utilization, revenue, and satisfaction metrics.
- Partner with Data, Finance, and Credit Risk to understand product economics and performance.
- Work with Product Design and Research to shape simple, intuitive, transparent, and trustworthy customer experiences.
- Partner with Engineering, Marketing, Growth, CRM, and other teams on product delivery, go-to-market, onboarding, and lifecycle engagement.
- Use post-launch performance and customer feedback to recommend and execute what to improve, scale, rethink, or stop.
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