Client Success Manager, EMEA
P
PERSUITLegal technology
Workable workplace: remote; Workable locations: London, England, United KingdomFull-TimeManager
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 4–6+ years of experience in Enterprise SaaS Customer Success or Consultancy—or a shorter track record with clear evidence of early ownership of strategic accounts.
- Required Skills
- Project ManagementStakeholder managementChange Management
Requirements
- Bring 4–6+ years of experience in Enterprise SaaS Customer Success or Consultancy, or a shorter track record with clear evidence of early ownership of strategic accounts.
- Understand how to drive impact across the customer lifecycle and navigate complex organisations.
- Recognise early customer risk signals and growth opportunities.
- Explain complex ideas and data clearly to audiences ranging from executives to end users.
- Prioritise work efficiently and bring technical curiosity, including using AI to work more efficiently.
- Demonstrate ownership, problem-solving, and collaboration.
- Be able to travel up to 10% for client and internal meetings or events.
- A background in legal ops, legaltech, fintech, or enterprise SaaS is a plus.
- Knowledge of legal pricing, law firm RFP processes, or corporate legal departments is a plus.
- Startup or scale-up experience is a plus.
Responsibilities
- Own a portfolio of enterprise clients across EMEA throughout onboarding, adoption, expansion, advocacy, and renewal.
- Create strategic, data-driven client success plans based on customer goals and areas of platform value.
- Manage projects and stakeholders to keep deliverables on track.
- Lead meetings with corporate legal departments on outside counsel and spend management, including RFP and AFA strategies.
- Train clients, support self-service programmes and adoption, and drive ongoing change management.
- Support upsell and cross-sell opportunities with the Expansions Sales team.
- Build stakeholder relationships, turn users into advocates, and relay product feedback.
- Coordinate internal specialists across executives, Product, Engineering, Support, and Marketing to deliver client outcomes.
- Contribute to internal projects, including content creation and process improvement.
View Full Description & ApplyYou'll be redirected to the employer's site
