Lead Customer Success Manager - APAC
D
DragosCybersecurity
Location: AustraliaFull-TimeLead
SalarySalary: A$ 200,000.00
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Job Details
- Experience
- 5+ years of experience in Customer Success, Account Management, or similar roles
- Required Skills
- CybersecuritySalesforceCustomer SuccessAccount Management
Requirements
- Have 5+ years of experience in Customer Success, Account Management, or similar roles.
- Bring experience in cybersecurity, enterprise SaaS, or industrial sectors, including renewal management.
- Understand cybersecurity and how it translates into business-level outcomes.
- Demonstrate the ability to manage complex customer relationships and influence key stakeholders.
- Have strong communication, presentation, relationship-building, written, and verbal communication skills.
- Be comfortable working independently in a remote-first environment.
- Be willing to travel 25%.
- Familiarity with industrial control systems (ICS), OT security, or critical infrastructure environments is preferred.
Responsibilities
- Serve as the primary post-sales point of contact for customers in the APAC region.
- Drive successful onboarding, implementation, and adoption of Dragos solutions.
- Establish customer relationships, define success criteria, and help customers achieve measurable positive business outcomes.
- Own customer success plans and conduct regular business reviews to assess value realization, promote advocacy, and identify expansion opportunities.
- Manage customer retention and health metrics, proactively identify commercial and technical risks, and minimize churn while increasing expansion velocity.
- Maintain SFDC and other systems of record with detailed notes, success plans, and at-risk account recovery plans.
- Collaborate with Sales, Technical Account Managers, Professional Services, Intelligence, and Support to ensure a seamless customer experience.
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