Partner Operations Analyst
T
ThumbtackHome services marketplace
Remote, Philippines, Able to work U.S. hours, including graveyard shifts, with occasional schedule changes.Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Clear written and verbal English
- Experience
- 3+ years in operations, partner or account management, customer success, or support operations
- Required Skills
- SalesforceJiraRESTful APIsAccount ManagementProcess improvement
Requirements
- Have 3+ years of experience in operations, partner or account management, customer success, or support operations; marketplace or technology company experience is preferred.
- Have experience owning a process end to end, from mapping and documenting it to improving it.
- Have delivered a cross-functional project, including setting the plan and managing dependencies, with a result you can describe.
- Be comfortable with Salesforce, Jira, and spreadsheets.
- Have experience building dashboards or reports and exposure to APIs and product integrations.
- Have experience using AI or automation tools to reduce manual work.
- Have clear written and verbal English and confidence working with technical and non-technical stakeholders, including external partners.
- Be able to work U.S. hours, including graveyard shifts, with occasional schedule changes.
Responsibilities
- Own the partner onboarding pipeline from Partner Application Portal to Pro Marketplace, ensuring partners are set up, live, and active.
- Provide ongoing account management for high-value software and marketing partners as their main operational point of contact.
- Lead independent projects from scoping and planning through delivery, managing timelines and dependencies across teams.
- Build and maintain AI and other automation for data collection, tracking, and reporting.
- Support new pilots and partnership launches, including fulfillment, refunds, pro surveys, and early program feedback.
- Partner with Engineering, external developers, Partnerships, and Support to resolve issues, test tools, and advance process improvements.
- Maintain workflows, documentation, and Jira dashboards so volume, bottlenecks, and partner health are visible to leadership.
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