Director of Operations
New
B
BlueberryPediatric telehealth
Remote, USAFull-TimeDirector
SalaryExpected salary for this role is $144,000 - $160,000 depending on location and experience. The role will have a bonus target in 2027. Equity will also be included.
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Job Details
- Experience
- 5 to 7 years of healthcare operations experience.
- Required Skills
- Artificial IntelligenceProcess improvement
Requirements
- 5 to 7 years of healthcare operations experience.
- A process-focused, detail-oriented approach to identifying and fixing inefficiencies.
- Demonstrated excellence solving complex operational problems.
- Interest in and demonstrated engagement with automation, tooling, and AI.
- A track record of exceeding financial and operational goals.
- Strong quantitative instincts, including analyzing data and combining it with qualitative insights.
- Ability to make decisions and operate effectively amid ambiguity in a high-growth environment.
- Clear written and verbal communication and ability to build trust and consensus across clinical, growth, product, and leadership teams.
- Preferred: margin, cost, or P&L ownership experience.
- Preferred: familiarity with telehealth staffing processes, software, and reporting tools.
- Preferred: understanding of clinician licensing, Medicaid enrollment, and payer credentialing with health insurance plans.
- Preferred: experience managing an international supply chain, including sourcing, packaging, 3PL fulfillment, and last-mile delivery.
- Preferred: people management experience and ability to coach and develop direct reports.
Responsibilities
- Champion responsible AI use and build, test, launch, and improve AI-powered workflows across the department.
- Scope and prioritize process-improvement initiatives and recommend tools to improve team efficiency.
- Own supply and demand models across business lines and manage long-term capacity planning.
- Partner with a data scientist to refine the forecasting algorithm.
- Improve clinician staffing processes and identify automation opportunities for staffing and clinician experience.
- Develop automated reporting and oversight for clinician licenses and credentials, and support vendor management.
- Partner with the growth team to forecast licensing and credentialing needs and address payer credentialing bottlenecks.
- Work with the Supply Chain Manager to improve kit delivery times, inventory management, forecasting, and savings while maintaining device quality.
- Partner with customer support leadership and product and engineering teams on automation and product-roadmap improvements.
- Coach and manage functional owners, lead cross-functional initiatives, and turn data and project updates into recommendations for leadership.
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