Director, Field Operations
New
J
JobgetherPharmaceutical operations
Remote position based in the United StatesFull-TimeDirector
SalaryCompetitive base salary: $190,000–$240,000 per year, depending on experience, skills, and geographic location. Additional compensation: Potential eligibility for performance-based bonuses and equity awards.
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Job Details
- Experience
- At least 10 years of relevant professional experience
- Required Skills
- Microsoft Power BISalesforceTableau
Requirements
- Hold a bachelor's degree; a degree in business, life sciences, analytics, healthcare, or a related discipline is preferred.
- Have at least 10 years of relevant professional experience with progressive responsibility in pharmaceutical, biotechnology, or life sciences commercial operations, sales operations, or field force effectiveness.
- Demonstrate experience supporting pre-launch preparation or commercial product launches; specialty pharmaceuticals or complex therapeutic areas are preferred.
- Have hands-on commercial CRM operations experience, including Veeva Vault CRM, Veeva data products, Salesforce, Power BI, Tableau, or comparable platforms.
- Have strong knowledge of territory management, targeting deployment, call planning, incentive compensation, field reporting, and operational governance.
- Translate commercial strategies into practical processes, system requirements, internal controls, and measurable business outcomes.
- Bring cross-functional leadership, communication, project management, analytical judgment, and stakeholder management skills.
- Have experience overseeing external vendors, managing deliverables, improving workflows, and building standardized processes.
- Have working knowledge of pharmaceutical compliance standards and data privacy requirements applicable to commercial field operations.
- Be willing to travel up to 10% based on business needs.
- Preferred: familiarity with HCP/HCO account hierarchies, account-based field teams, reimbursement support models, and specialty pharmacy or patient hub-related field interfaces.
- Preferred: experience with incentive compensation governance, territory alignment platforms, phased field deployment, workflow automation, and approved AI-enabled business applications.
Responsibilities
- Develop and implement the field operations roadmap, including launch milestones, SOPs, governance frameworks, service levels, and escalation processes.
- Coordinate field force onboarding, system access, equipment, training logistics, roster administration, and ongoing operational support.
- Operationalize field force design, territory alignments, HCP/HCO affiliations, account hierarchies, target lists, call plans, and phased launch transitions.
- Own Veeva Vault CRM field workflows, including requirements gathering, user acceptance testing, releases, adoption, and ongoing support.
- Maintain operational data quality and introduce automation and approved AI-enabled workflows.
- Manage incentive compensation processes, including eligibility, goal setting, payout validation, dispute resolution, governance, and communications.
- Partner with Commercial Analytics on targeting, segmentation, sizing assumptions, KPIs, dashboards, performance reporting, and business reviews.
- Coordinate with Sales, Market Access, Finance, HR, IT, Legal, Compliance, and Analytics on execution, controls, approvals, and change management.
- Manage field operations vendors, budgets, deliverables, and service quality; implement standardized workflows and business continuity plans.
- Build scalable commercial capabilities that support launch and future expansion while maintaining compliance and operational readiness.
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