Director, Product Operations
New
L
Lone WolfB2B SaaS
United States (Remote)Full-TimeDirector
Salary135,000 - 150,000 USD per year
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Job Details
- Experience
- 8+ years in product operations, product management, technical program management, or product-focused consulting in B2B SaaS, including 3+ years at a senior or director level.
- Required Skills
- Product ManagementSalesforceJiraProduct Operations
Requirements
- Have 8+ years of experience in product operations, product management, technical program management, or product-focused consulting in B2B SaaS.
- Have 3+ years of experience at a senior or director level.
- Have experience building or rebuilding a product operations function in a growing SaaS business, with examples of what you built.
- Be fluent with AI tools and able to design, instrument, and improve workflows that use them.
- Have strong data skills, including defining SaaS product metrics, building dashboards, and turning analysis into recommendations.
- Have experience with tools such as Jira, Lovable, Anthropic, OpenAI, Gainsight, Salesforce, and Gong.
- Vertical SaaS, PE-backed, or multi-product portfolio experience is a plus.
Responsibilities
- Define and improve Product’s part of the SDLC, covering discovery, PRDs, prioritization, and acceptance.
- Partner with Engineering on handoffs, shared definitions, capacity, and delivery visibility.
- Lead internal AI adoption across the Product team and measure productivity gains from AI-enabled workflows.
- Facilitate planning cycles, goals, and the data and materials for monthly Product Line Reviews.
- Partner with Product Marketing on launch plans, release notes, and roadmap communication.
- Partner with Operations to provide the Enablement team with product knowledge, release information, and content.
- Route customer, support, sales-call, and Deal Desk feedback to Product leaders to inform prioritization.
- Own product analytics for usage, adoption, retention, and product health, and provide analysis and reporting to other departments.
- Own the Product tool stack, data hygiene, and playbook; automate manual reporting and support consistent practices across product lines.
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