Senior Product Operations Manager
New
J
JobgetherB2B software
Remote work opportunity within the United States.Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- At least 8 years in Product Operations, product or business analytics, strategy and operations, business operations, or management consulting. Candidates with a master's degree may qualify with 6+ years of experience, or equivalent experience.
- Required Skills
- SQLBusiness IntelligenceMicrosoft Power BIProduct OperationsTableauProduct AnalyticsLooker
Requirements
- At least 8 years of experience in Product Operations, product or business analytics, strategy and operations, business operations, or management consulting; candidates with a master's degree may qualify with 6+ years or equivalent experience.
- Professional experience ideally within or adjacent to a B2B software or SaaS organization.
- Proficiency in SQL.
- Experience with a business intelligence tool such as Looker, Tableau, Power BI, or Metabase.
- Experience with a product analytics platform such as Pendo, Amplitude, or Mixpanel.
- Experience building reporting systems, defining standardized metrics, or establishing operating cadences that teams adopt and use.
- Experience working as a senior individual contributor across multiple product lines or business verticals.
- Ability to independently select analytical methods, approaches, and evaluation criteria for complex problems.
- Strong written communication skills and ability to present concise, decision-ready narratives to senior stakeholders.
- Bachelor's degree or equivalent practical experience.
- Ability to build alignment across Product Management, Engineering, Finance, Product Marketing, Sales, and leadership without direct managerial authority.
- Preferred: experience establishing a Product Operations or product analytics function, partnering with Finance on product-line financial analysis, or familiarity with ERP, accounting, or finance software.
Responsibilities
- Define and document standardized product metrics for bookings, engagement, retention, churn, revenue retention, adoption, and product-line health.
- Create and maintain a product data dictionary covering metric definitions, formulas, data sources, and owners.
- Work with Product Managers and Engineering to standardize product usage instrumentation and improve source data reliability.
- Build product-health dashboards by product, vertical, and across the portfolio.
- Analyze retention, churn, and win/loss data and provide evidence-based recommendations to product teams.
- Partner with Finance on product-line profit-and-loss, margin, and unit-economics reporting.
- Combine usage, retention, win/loss, and financial insights into concise written recommendations for leaders.
- Coordinate weekly, monthly, and quarterly product planning and review processes, including calendars, templates, pre-reads, and follow-ups.
- Track strategic initiatives, risks, blockers, and dependencies for leadership.
- Manage product roadmapping, analytics, feedback, and research tools, and establish shared practices across teams.
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