Senior Product Manager, Shared Hosting
New
J
JobgetherWeb hosting
Remote opportunity based in the United States.Full-TimeSenior
Salary140,000 - 170,000 USD per year
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Job Details
- Experience
- At least 5 years of product management experience
- Required Skills
- SQLProduct ManagementWordPress
Requirements
- At least 5 years of product management experience.
- Meaningful experience with self-service subscription products serving consumer or small and medium-sized business customers at scale.
- Demonstrated success improving retention, renewals, customer satisfaction, or another significant customer experience metric.
- Strong technical fluency in web hosting concepts, including DNS, SSL, WordPress or LAMP environments, hosting control panels, email delivery, caching, content delivery networks, and resource isolation.
- Strong quantitative and analytical skills, including proficiency in SQL or an equivalent analytical tool.
- Experience with cohort and retention analysis, experimentation design, and interpretation of performance metrics.
- Ability to develop roadmaps, prioritize competing demands, build business cases, manage complex initiatives, and deliver measurable improvements.
- Understanding of subscription economics, recurring revenue, customer lifetime value, churn, and renewal behavior.
- Ability to understand customer needs through customer conversations, support collaboration, ticket analysis, and satisfaction feedback.
- Ability to align stakeholders and drive decisions across teams without formal authority.
- Preferred: experience in web hosting, domain management, or web presence products, and familiarity with the WordPress ecosystem.
- Preferred: experience in subscription monetization, platform or infrastructure migrations, support operations, multi-brand products, or applying AI to customer experiences.
Responsibilities
- Define and own the multi-quarter product vision and roadmap for the shared hosting platform across multiple brands.
- Analyze churn drivers and prioritize initiatives to improve customer retention and recurring revenue.
- Improve renewal transparency, subscription management, failed-payment recovery, and cancellation and refund experiences.
- Improve provisioning, onboarding, domain connection, and initial website publishing.
- Modernize hosting management tools and customer-facing control panels while maintaining usability, continuity, and reliability.
- Translate support issues, customer feedback, and contact drivers into product improvements and self-service capabilities.
- Improve customer-facing tools and communication about hosting performance, uptime, incidents, diagnostics, and resource limitations.
- Establish and monitor product KPIs, and use experimentation, customer research, cohort analysis, and quantitative research to validate decisions.
- Build business cases using financial modeling and customer cohort analysis, and monitor competitors and emerging platforms.
- Present product strategy, roadmap priorities, performance results, and investment recommendations to technical teams, business stakeholders, and executive leadership.
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