Head of Customer Success
New
F
FarmRaiseAgriculture technology
Remote role based anywhere in the United StatesFull-TimeExecutive
SalaryThe base salary is $150,000–$175,000, depending on experience, and the total package includes performance-based variable compensation and equity.
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Job Details
- Experience
- 7+ years in customer success, implementation or account management, including 3+ years leading teams.
- Required Skills
- Artificial IntelligenceCustomer SuccessAccount Management
Requirements
- 7+ years of experience in customer success, implementation or account management.
- 3+ years of experience leading teams.
- A track record of building something from scratch, such as a company, service line or team, and owning its results.
- Ability to make decisions with incomplete information and adjust quickly.
- Experience managing hourly or seasonal teams and training them on complex, rules-heavy work.
- Executive presence with enterprise customers and comfort representing the company.
- Fluency with operating metrics and service delivery costs.
- Experience using automation or AI to scale a service team.
- Agriculture experience or experience working with farmers is a plus.
- Experience with government, conservation or carbon programs is a plus.
- Contact center or managed-service operations experience is a plus.
Responsibilities
- Own the partner lifecycle from sales handoff through implementation, adoption and renewal, and partner with sales to grow accounts.
- Reduce the time from signed contract to live program.
- Launch and grow Grower Concierge as a business line, including hiring, training and managing a seasonal team.
- Own Grower Concierge's playbook, quality, results and unit economics.
- Lead and develop implementation, partner success and concierge staff; define roles, hand-offs and escalation paths.
- Create templates, playbooks and after-action reviews to make partner launches repeatable.
- Define and report partner health, grower outcomes, satisfaction and cost to serve.
- Serve as the senior day-to-day partner for enterprise accounts alongside the founders.
- Translate partner and grower feedback into prioritized input for product and engineering.
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