- Own the partner lifecycle from sales handoff through implementation, adoption and renewal, and partner with sales to grow accounts.
- Reduce the time from signed contract to live program.
- Launch and grow Grower Concierge as a business line, including hiring, training and managing a seasonal team.
- Own Grower Concierge's playbook, quality, results and unit economics.
- Lead and develop implementation, partner success and concierge staff; define roles, hand-offs and escalation paths.
- Create templates, playbooks and after-action reviews to make partner launches repeatable.
- Define and report partner health, grower outcomes, satisfaction and cost to serve.
- Serve as the senior day-to-day partner for enterprise accounts alongside the founders.
- Translate partner and grower feedback into prioritized input for product and engineering.
Artificial IntelligenceAccount ManagementCustomer Success