Cloud Support Administrator
New
A
AtmoseraCloud services
Remote - LATAM - ARG / Remote - LATAM - COL / Remote - LATAM - MEXContractMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years of experience in support administration, specifically with Azure Cloud
- Required Skills
- Microsoft AzureCI/CD
Requirements
- Have a bachelor's degree in a technical field or equivalent experience.
- Have 3+ years of experience in support administration, specifically with Azure Cloud.
- Have experience with automation using PowerShell and Bicep, and with CI/CD practices.
- Have experience with network platforms and firewalls, including VPNs, policy management, load balancing, and policy-based routing.
- Be able to configure and administer Azure Site Recovery and troubleshoot complex issues.
- Apply ITIL best practices for incident and problem management.
- Have a strong analytical approach focused on root-cause analysis, knowledge development, and process creation.
- Be able to work independently and as part of a team.
- AZ-104 is highly preferred; if not held, it must be obtained within 90 days of employment or the employee may be subject to termination.
- Preferred experience with Hyper-V and VMware hypervisors.
Responsibilities
- Manage network platforms, firewalls, VPNs, policy-based routing, and load balancing.
- Troubleshoot and resolve high-priority incidents as an escalation point, following ITIL best practices.
- Manage service requests according to change management procedures and monitor customer infrastructure in Azure.
- Install, configure, and administer customer systems in Azure.
- Develop and maintain standard operating procedures, best practices, customer runbooks, and automation documentation; train others on them.
- Configure monitoring and alerting, and manage physical and virtual infrastructure and the management stack.
- Perform quality assurance checks on migrated and greenfield environments.
- Apply compliance frameworks and internal security best practices.
- Implement infrastructure automation and CI/CD practices, and develop and maintain Bicep Infrastructure as Code templates.
- Participate in an on-call rotation for escalated support to meet SLAs.
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