System Administrator I
New
J
JobgetherIT support
Based in Mexico, Monday through Friday, from 8:30 a.m. to 5:30 p.m. Eastern TimeFull-TimeMiddle
SalaryStarting at $8.44 USD per hour, with the rate varying according to experience and location.
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Job Details
- Languages
- Excellent written and spoken English
- Experience
- At least three years of professional experience in IT support, systems administration, or a related technical role.
- Required Skills
- Microsoft AzureNetworking
Requirements
- At least three years of professional experience in IT support, systems administration, or a related technical role.
- Hands-on experience troubleshooting and supporting Windows and macOS environments.
- Practical experience supporting Windows Server versions 2016 through 2025.
- Experience managing and troubleshooting VMware and Hyper-V environments.
- Experience supporting Microsoft Azure and proficiency with the Microsoft Entra admin center.
- Knowledge of Active Directory and Microsoft 365.
- Working knowledge of firewalls, switches, network architecture, connectivity, and network troubleshooting.
- Proficiency supporting Microsoft Office applications, backup solutions, endpoint security tools, mobile devices, and business applications.
- Excellent written and spoken English, problem-solving ability, attention to detail, and customer service skills.
- Ability to work full-time, 40 hours per week, Monday through Friday, 8:30 a.m. to 5:30 p.m. Eastern Time, and participate in scheduled on-call rotations.
- A reliable computer with at least 8 GB of RAM and Windows 11 with a qualifying processor, or macOS 12 or newer.
- A stable internet connection with minimum download and upload speeds of 25 Mbps.
- A quality noise-cancelling headset, smartphone capable of installing Microsoft Authenticator, HD webcam, and second monitor.
- An uninterruptible power supply if using a desktop computer; not required for laptop users.
- Ability to pass online behavioral and cognitive assessments and provide required employment documentation applicable to the hiring location.
- Managed service provider experience is highly desirable; active server-related certifications are preferred.
Responsibilities
- Diagnose and resolve workstation issues across Windows, macOS, printers, and common business applications.
- Troubleshoot and maintain Windows Server 2016 through 2025 environments.
- Resolve Microsoft 365 administration issues and support Microsoft Entra ID, Azure, Active Directory, and identity and access management services.
- Maintain and troubleshoot VMware and Hyper-V virtualized environments.
- Support office software and line-of-business applications, including Sage ERP and QuickBooks, and coordinate with software vendors when needed.
- Troubleshoot networking issues involving firewalls, switches, network architecture, and connectivity.
- Support backup software, endpoint cybersecurity solutions, mobile devices, and other tools that protect client systems and data.
- Act as an escalation point for technicians and help resolve complex issues.
- Document technical work and monitor service measures including CSAT, quality scores, utilization, ticket time, and first-touch resolution.
- Participate in scheduled after-hours and weekend on-call support rotations.
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