Specialist, Onboarding (EMEA)
G
GoGlobalBusiness services
Workable workplace: remote; Workable locations: Poland. Hungary. Romania. Serbia. Czechia. SpainFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2–4 years of experience in client onboarding, implementation coordination, project support, customer success, or service delivery within a business services environment.
- Required Skills
- Project CoordinationMicrosoft ExcelPowerPointCRM
Requirements
- Bachelor's degree in Business Administration, Project Management, Human Resources, Information Systems, or a related field.
- 2–4 years of experience in client onboarding, implementation coordination, project support, customer success, or service delivery within a business services environment.
- Experience coordinating multiple onboarding or implementation activities simultaneously.
- Proficiency in Microsoft Excel and PowerPoint.
- Experience with project management, CRM, or service delivery tools.
- Strong organizational, coordination, and time-management skills, with attention to detail.
- Ability to collaborate with cross-functional teams and manage competing priorities independently.
- Strong analytical, problem-solving, and follow-up skills.
- Experience supporting onboarding in Payroll, HR Services, Employer of Record, Professional Services, Global Mobility, or Entity Management is preferred.
- Familiarity with CRM, HRIS, payroll, or service delivery platforms is preferred.
- Experience with clients or teams across multiple countries and time zones is preferred.
Responsibilities
- Coordinate end-to-end client onboarding and implementation activities across the EMEA region.
- Support onboarding plans, project timelines, and implementation schedules.
- Coordinate with Operations, Payroll, HR, Technology, Finance, and Customer Success stakeholders.
- Track project progress and milestones, and escalate potential risks or delays.
- Support client, employee, payroll, and entity data setup and verify accuracy and completeness.
- Review onboarding documentation and coordinate data collection, validation, and migration where applicable.
- Coordinate client handovers to operational delivery teams and follow up on outstanding items.
- Communicate progress, requirements, and next steps to clients and stakeholders.
- Maintain onboarding records, project trackers, and status reports, and support workflow improvements.
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