Client Success Executive
New
A
Altera Digital HealthHealthcare technology
US RemoteFull-TimeExecutive
SalaryBase salary: $80-90k USD; This role offers a base salary and commission structure, with total compensation dependent on individual performance and achievement of sales targets.
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Job Details
- Experience
- 2–4 years of client-facing experience
- Required Skills
- Client relationship managementCross-functional collaboration
Requirements
- Hold a bachelor’s degree.
- Have 2–4 years of client-facing experience.
- Demonstrate a track record of exceeding expectations.
- Have experience with strategic planning.
- Have experience with KPI tracking.
- Have experience with cross-functional collaboration.
- Bring strong communication skills.
- Bring analytical skills.
- Bring problem-solving skills.
Responsibilities
- Represent assigned clients’ goals and feedback across internal teams.
- Build relationships with client stakeholders and act as a trusted advisor.
- Resolve client issues as the escalation point.
- Lead Strategic Partnership Reviews to assess performance, align goals, and identify growth opportunities.
- Develop and execute customized success plans based on client segmentation and strategic objectives.
- Manage quarterly Client Leadership Council meetings and summits.
- Monitor client KPIs and drive client-level NPS/KLAS improvement initiatives.
- Analyze client data to identify trends, risks, optimization opportunities, and upselling opportunities.
- Oversee day-to-day client operations, complete SSOs where applicable, and ensure timely delivery of client commitments.
- Partner with finance and clients on account health and contractual accountability, and identify lead-generation opportunities within existing accounts.
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