Senior Solutions Consultant
New
G
GenesysCustomer experience AI
United StatesFull-TimeSenior
Salary$123,100.00 - $216,500.00
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Job Details
- Experience
- 5+ years of experience in solutions consulting, sales engineering, solution architecture, or a similar customer-facing technical role.
- Required Skills
- AWSGCPJavascriptMicrosoft AzureRESTful APIsPrompt EngineeringLLMGenerative AI
Requirements
- Bachelor’s degree or equivalent practical experience.
- 5+ years of experience in solutions consulting, sales engineering, solution architecture, or a similar customer-facing technical role.
- Experience working with large, complex enterprise customers and multi-stakeholder technical decision processes.
- Strong understanding of generative AI, agentic AI, large language models, and AI-native solution design.
- Hands-on experience applying prompt engineering techniques to real-world use cases.
- Experience designing customer journeys, workflows, conversational experiences, or automation in contact center, customer experience, or related enterprise environments.
- Strong technical foundation in APIs, integrations, cloud architectures, and modern application development practices.
- Experience with public cloud platforms such as AWS, Azure, or Google Cloud.
- Hands-on development or scripting experience using JavaScript, Python, or similar technologies.
- Ability to rapidly build prototypes and proof-of-concept solutions that integrate multiple technologies and data sources.
- Experience leading pilots, proofs of concept, or other complex technical initiatives from definition through completion.
- Ability to communicate technical capabilities and architectures as clear business value and engage technical audiences and senior executives.
Responsibilities
- Lead discovery engagements to identify customer priorities, business challenges, technical constraints, and transformation opportunities.
- Own technical strategy and solution recommendations for assigned opportunities.
- Build relationships with enterprise architects, technology owners, engineering leaders, executives, and other stakeholders.
- Design AI-powered customer experience solutions involving conversational AI, agentic AI, orchestration, automation, and human-in-the-loop experiences.
- Develop and deliver demonstrations, workshops, prototypes, and executive presentations.
- Prototype solutions using prompt engineering, APIs, cloud services, and modern development practices.
- Design scalable reference architectures integrating Genesys Cloud with customer systems, cloud platforms, CRM applications, AI services, and data sources.
- Lead technical pilots and proofs of concept through execution and validation.
- Partner with account teams to advance opportunities and remove technical barriers.
- Create reusable architectures, documentation, frameworks, and best practices, and share expertise with peers.
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