Senior Software Engineer
New
J
JobgetherIT service management
Based in India, 5:00 PM to 2:00 AM ISTFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- At least 10 years of total professional experience, including a minimum of 5 years of hands-on ServiceNow development experience.
- Required Skills
- LDAPAngularRESTful APIsChange ManagementServiceNow
Requirements
- At least 10 years of total professional experience, including a minimum of 5 years of hands-on ServiceNow development experience.
- Experience working within an IT Service Management organizational structure and implementing core ITSM processes.
- Strong ServiceNow development and customization skills, including business rules, client scripts, UI components, access controls, notifications, and platform APIs.
- Practical knowledge of integrations and protocols including REST, web services, LDAP, JDBC, ODBC, SSO, SAML, SSL, and relevant file transfer protocols.
- Familiarity with HTML, CSS, and AngularJS.
- Good understanding of ITIL principles and service management best practices.
- ServiceNow System Administrator certification and ServiceNow Certified Application Developer certification.
- Bachelor's degree in Computer Science, Information Technology, or a related discipline, or equivalent relevant professional experience.
- Availability to work the evening shift from 5:00 PM to 2:00 AM IST.
Responsibilities
- Design, develop, enhance, test, and deploy ServiceNow applications and platform customizations.
- Troubleshoot and resolve ServiceNow incidents, technical issues, and support tickets.
- Implement and maintain Incident Management, Problem Management, Change Management, Service Catalog, Request Management, and CMDB processes.
- Develop and configure business rules, client scripts, UI pages, UI actions, UI policies, ACLs, notifications, and ServiceNow APIs.
- Integrate ServiceNow with external systems using specified technologies and protocols.
- Use update sets to manage and migrate customizations across ServiceNow instances.
- Design and maintain highly available, resilient, and recoverable ServiceNow environments.
- Review requirements and collaborate with process owners and stakeholders to develop and deliver technical solutions.
- Conduct peer reviews, mentor team members, and share technical expertise.
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