English to Bosnian (Cyrillic) Review Lead for UI, Marketing & Product Content
New
J
JobgetherTechnology localization
Must be physically located in an approved country, including India, for the duration of the engagement.ContractLead
Salary not disclosed
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Job Details
- Languages
- Native-level proficiency in Bosnian (Cyrillic) and professional-level English.
- Experience
- At least 3–5 years of experience in Localization Quality Assurance (LQA), senior language leadership, or quality governance roles.
- Required Skills
- Stakeholder management
Requirements
- At least 3–5 years of experience in Localization Quality Assurance (LQA), senior language leadership, or quality governance roles.
- Native-level proficiency in Bosnian (Cyrillic) and professional-level English.
- Direct experience serving as the primary point of contact for client Language Managers or equivalent stakeholders.
- Experience managing formal arbitration and escalation processes, including evidence-based decision-making and conflict resolution.
- Practical knowledge of localization quality evaluation frameworks, including RQE, LQE, error rubrics, and severity mapping.
- Ability to analyse style guide changes and apply quality tolerances across marketing, legal, and UI content.
- Experience facilitating one-to-one coaching, shadowing sessions, alignment meetings, and monthly quality reporting.
- Ability to track error concentrations, severity trends, and alignment scores.
- Ability to turn recurring linguistic issues and reviewer justifications into recommendations for style guides and quality standards.
- Willingness to complete a background check as part of onboarding.
Responsibilities
- Analyse style guides, glossary updates, and client requirements to identify quality impacts and communicate expectations.
- Track client feedback, corrections, and calibration decisions, including documented standards and implicit expectations.
- Serve as the primary linguistic contact for the client's Language Manager, handling clarifications, quality discussions, escalations, and arbitration.
- Organise alignment roundtables with reviewers and post-editors to establish consistent quality standards.
- Prepare monthly quality reports covering performance, improvement areas, style guide updates, recurring errors, and arbitration outcomes.
- Coach reviewers through individual feedback, shadowing sessions, and targeted training based on quality data.
- Monitor review service scores, RQE audit results, and alignment performance to identify trends and improvement opportunities.
- Maintain evidence-based arbitration records and ensure client escalations are valid and supported.
- Identify recurring error patterns and propose style guide improvements.
- Share cross-locale quality insights with the Quality Manager and ensure client decisions are implemented consistently.
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