Senior Accountant (Franchise Accounts Receivable)
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SourcefitFranchise accounting
Location: Eastwood Quezon City, PH; Work Setup: Work from home, Monday to Friday, 8:00 AM to 5:00 PM U.S. Eastern TimeFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- At least 5 years of experience in accounts receivable collections or high-volume portfolio receivables.
- Required Skills
- Microsoft DynamicsMicrosoft Excel
Requirements
- At least 5 years of experience in accounts receivable collections or high-volume portfolio receivables.
- Knowledge of AR aging, cash applications, recurring payment methods, collections workflows, and account reconciliation.
- Ability to manage a large account portfolio.
- Ability to analyze data in Excel and resolve complex financial and customer issues.
- Strong professional communication, stakeholder coordination, and follow-through.
- Strong interpersonal relationship skills.
- Ability to listen to and empathize with hotel owners while working toward fair, practical resolutions.
- Experience with Microsoft Dynamics, Yardi ticketing systems, and Excel is nice to have.
- ACH administration, contract-related charge calculations, and franchise collections experience are nice to have.
- Informal mentoring, escalation handling, and process improvement experience are nice to have.
Responsibilities
- Manage an assigned portfolio of franchise customer accounts and prioritize collections based on aging and payment status.
- Maintain recurring ACH arrangements and support daily cash application and deposit-related research.
- Investigate billed amounts, collection exceptions, payment allocations, disputed balances, and credit or debit adjustments.
- Calculate contract-related termination charges and interpret contracts or other fees for review by the appropriate business or legal team.
- Communicate with franchise owners, property contacts, and internal teams to resolve complex accounts receivable issues.
- Advise AR Accountants on challenging cases, escalation routes, and account resolution documentation.
- Document customer correspondence, payment commitments, and next steps in relevant systems and tracking reports.
- Prepare account and portfolio updates for collection review meetings and support process improvements.
- Coordinate invoice corrections with Franchise Billing and monitor correction tickets through completion.
- Hand off non-AR issues to the appropriate operational departments, provide context, and follow up until resolution.
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