Accountant (Franchise Accounts Receivable)
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SourcefitFranchise accounting
Location: Eastwood Quezon City, PH; Work Setup: Work from home, Monday to Friday, 9:00 AM to 6:00 PM U.S. Eastern TimeFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Bilingual (Spanish)
- Experience
- At least 3 years of accounts receivable or collections experience.
- Required Skills
- Microsoft DynamicsMicrosoft Excel
Requirements
- At least 3 years of accounts receivable or collections experience.
- Working understanding of receivables aging, collections, payment processing and basic accounting principles.
- Confident Excel or spreadsheet use.
- Experience with a financial, ERP or AR system.
- Strong verbal and written communication, customer service, accuracy and organizational skills.
- Strong interpersonal relationship skills.
- Ability to listen to and empathize with hotel owners while working toward fair, practical resolutions.
- Microsoft Dynamics and Yardi experience are nice to have.
- Experience with recurring ACH, cash application, Canadian or international receivables, or payment-plan administration is nice to have.
- High-volume multi-property or franchise portfolio management experience is nice to have.
- Bilingual Spanish ability is noted as a nice to have.
Responsibilities
- Review assigned franchise account aging, prioritize customer follow-ups and collect overdue receivables.
- Respond to billing, account balance and payment application inquiries from property owners, managers and internal teams.
- Research payment discrepancies, cash application issues, recurring ACH items and customer credit/debit adjustments.
- Maintain accurate collection records, account contact details, commitments and next actions in approved systems.
- Support collection payment plans, internal compliance tasks and escalation of high-risk or aging accounts.
- Provide backup cash application or bank deposit support when designated.
- Support international or Canadian franchise receivables and ACH setup/application for assigned portfolios.
- Prepare collection and portfolio updates for AR meetings and coordinate resolution with senior team members.
- Initiate invoice correction tickets, monitor them through completion and update franchisees on progress.
- Coordinate with Franchise Billing and operational departments to resolve invoice errors and non-AR issues, following up to confirm resolution.
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