Director, License Assurance
New
J
JobgetherSoftware licensing
Candidates must reside in an eligible U.S. state.Full-TimeDirector
SalaryAnnual compensation ranging from $160,000 to $180,000, depending on experience and qualifications. The stated range reflects total compensation or on-target earnings, with the upper end reserved for candidates who strongly meet the senior-level expectations. Uncapped commission structure.
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Job Details
- Experience
- At least 10 years of experience in software or technology; at least five years in a management role.
- Required Skills
- SalesforceReportingCRM
Requirements
- Bachelor's degree required; an advanced degree or relevant professional certification is an advantage.
- At least 10 years of experience in software or technology.
- Progressively responsible experience in license auditing, license assurance, intellectual property or licensing operations, or a closely related audit or compliance function.
- At least five years in a management role, leading teams, setting performance expectations, managing workloads, and improving operational outcomes.
- Strong understanding of software licensing agreements, contractual entitlements, usage rights, compliance obligations, and validating software usage across deployment models.
- Experience managing end-to-end audit processes and developing or significantly improving audit methodologies, governance frameworks, and operational procedures.
- Strong experience with Salesforce or comparable CRM and workflow management platforms.
- Ability to define business requirements and improve reporting, data quality, and system controls.
- Strong analytical, reporting, and problem-solving skills, including assessing risks, interpreting licensing data, and identifying trends.
- Excellent written and verbal communication skills and customer relationship management capabilities.
- Experience collaborating with cross-functional stakeholders and senior leadership.
- Demonstrated leadership, prioritization, decision-making, and organizational skills in a global operating environment.
Responsibilities
- Lead and develop the global team, including capacity planning, hiring, onboarding, coaching, performance management, and quality standards.
- Establish governance, audit methodologies, risk-based customer prioritization, coverage strategies, performance expectations, and success metrics for the license assurance program.
- Oversee the audit lifecycle from intake and prioritization through customer engagement, entitlement validation, findings documentation, escalation, and resolution.
- Set standards for assessing software usage against contractual terms, including permitted use, deployment and redistribution rights, royalties, and reporting requirements.
- Define business requirements for Salesforce and related systems, and work with technical and operational teams to improve data quality, automation, controls, reporting, and efficiency.
- Track capacity, audit throughput, aging, quality, pipeline generation, bookings contribution, and key risks; report performance and business impact to leadership.
- Coordinate with Sales, Customer Success, Finance, Legal, Product, and other stakeholders to resolve commercial, contractual, and financial issues.
- Review team productivity, audit progress, outstanding cases, quality, commercial handoffs, data completeness, and downstream outcomes.
- Expand audit capabilities across product lines and acquired businesses using royalty workflows, customer-submitted usage reports, telemetry, and other available data.
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