IT Business Analyst (Entry Level, Insurance)
New
J
JobgetherInsurance technology
Based in the United States; work remotely from within the United StatesFull-TimeEntry
Salary$51,700–$103,300 per year, depending on experience, skills, qualifications, certifications, education, and work location.
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Job Details
- Required Skills
- SQLBusiness AnalysisChange Management
Requirements
- Have previous experience in the insurance industry and understand insurance operations, products, or related business processes.
- Demonstrate strong written and verbal communication skills and explain technical issues clearly.
- Use analytical and problem-solving skills to identify trends and assess defects and data or system issues.
- Work effectively in a team-oriented environment while managing multiple requests and following established procedures.
- Demonstrate attention to detail and organizational skills when documenting changes, tracking support tickets, and maintaining records.
- Be willing to learn business analysis methodologies, technical support practices, system documentation standards, and change management processes.
- Collaborate with senior analysts, IT specialists, business users, and external partners.
- Preferred: have in-depth knowledge of flood insurance underwriting and related operational processes.
- Preferred: hold ANFI certification.
- Preferred: have familiarity with SQL and database queries for investigation and data analysis.
Responsibilities
- Investigate, triage, diagnose, and help resolve system issues reported by internal and external users.
- Monitor support tickets through resolution and ensure issues are tracked, documented, and addressed promptly.
- Analyze reported system defects and data issues for validity, severity, impact, and reproducibility.
- Assist senior business analysts with gathering business requirements and preparing functional specifications.
- Maintain records of system changes and keep technical documentation and support materials up to date.
- Research business and client needs, identify findings, and escalate issues or recommendations.
- Support client and user communications, project status reports, release notes, and task planning.
- Follow change management procedures and coordinate client-specific requests and system change activities.
- Assist with outage notifications and reporting on incoming, open, and resolved support issues.
- Collaborate with cross-functional teams to support continuous improvement and technology solutions for insurance operations.
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