Manager of Applied AI, Solutions Support Engineering
New
J
JobgetherSupport technology
Remote position within the contiguous United States.Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- At least 2 years of experience leading or managing a team ... At least 5 years of hands-on software development experience
- Required Skills
- PostgreSQLPythonGCPJavascriptTypeScriptJiraTerraformZendesk
Requirements
- At least 2 years leading or managing a team of internal tool developers, automation engineers, or systems developers.
- Experience setting technical direction, running Agile sprints, managing Jira epics and defects, and remaining hands-on with code.
- At least 5 years of hands-on software development building internal tools, backend services, APIs, and web applications using Python and TypeScript/JavaScript.
- Experience with Node.js and React.
- Practical experience administering and developing within Zendesk and Salesforce, including Zendesk configurations and applications, Salesforce Apex, custom objects, workflows, and integrations with platforms such as ServiceNow.
- Experience deploying and maintaining cloud-hosted services on Google Cloud Platform or comparable environments such as AWS or Azure.
- Familiarity with containerized services, PostgreSQL or other relational databases, data warehouses such as BigQuery, and messaging systems.
- Hands-on experience applying AI models, APIs, prompt engineering, and AI-assisted coding tools to internal applications and operational workflows.
- Experience with Terraform, Docker, Git, CI/CD pipelines, and releases across cloud environments and CRM sandboxes.
- Ability to lead technical initiatives while balancing architecture, implementation, code quality, team development, and operational reliability.
- Must qualify as a U.S. person under applicable EAR and ITAR definitions and reside in the contiguous United States.
Responsibilities
- Lead, mentor, and develop internal tool developers and automation engineers; manage technical execution and Agile sprint planning through Jira.
- Own the roadmap for internal support tooling and automation, and design platforms and architectures that improve case handling and resolution efficiency.
- Write, review, and deliver code in Python, TypeScript/JavaScript, and Salesforce Apex across web applications, background jobs, and CRM integrations.
- Apply AI models, APIs, prompt engineering, Gemini, and Claude Code to the development lifecycle while maintaining quality and reliability.
- Administer, architect, configure, and develop the Zendesk environment, including embedded applications, webhooks, workflows, ticket routing, and service-level agreement logic.
- Build and maintain integrations and automated workflows across Salesforce and ServiceNow.
- Develop internal productivity tools, including skills- and availability-based ticket routing, browser and IDE extensions, and integrations with Slack, Jira, Zoom, and PagerDuty.
- Maintain cloud-hosted support services on Google Cloud Platform using containerized applications, PostgreSQL, BigQuery, Pub/Sub, and Terraform.
- Manage internal platforms, automations, access controls, and customer data securely and reliably.
- Work with support leadership, Solutions Support Engineers, product teams, and technology leadership to identify workflow challenges and develop solutions.
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