Manager of Applied AI, Solutions Support Engineering
New
W
WizCloud security
Remote - USAFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 2+ years of experience leading or managing a team; 5+ years of hands-on development experience.
- Required Skills
- PythonGCPJavascriptSalesforceTypeScriptTerraformZendeskServiceNow
Requirements
- Have 2+ years of experience leading or managing internal tool developers, automation engineers, or systems developers.
- Have 5+ years of hands-on development experience building internal tools, backend services, APIs, and web applications.
- Have experience with Python and TypeScript/JavaScript, including tools such as Node.js and React.
- Have hands-on Zendesk and Salesforce administration and development experience, including Zendesk configurations and apps, Salesforce Apex, custom objects, and workflows.
- Have experience integrating platforms such as ServiceNow.
- Have experience deploying and maintaining cloud-hosted services on GCP, AWS, or Azure using containers, relational databases, data warehouses, and message queues.
- Have practical experience using AI models, APIs, prompt engineering, and AI-assisted coding tools to build internal applications and automate workflows.
- Have experience with Terraform, Docker, Git, CI/CD pipelines, and managing changes across cloud services and CRM sandboxes.
- Must reside in the contiguous United States.
- Preferred: experience with MCP servers, tool proxies, Gemini, and Claude Code.
- Preferred: experience building Zendesk Apps Framework apps, Salesforce Lightning Web Components, and integrations across Zendesk, Salesforce, and ServiceNow.
- Preferred: experience building internal productivity tools, ticket routing and scheduling tools, and integrations with Slack, Jira, Zoom, or BI reporting pipelines.
- Preferred: prior customer-facing technical support experience, ideally at a B2B technology company.
Responsibilities
- Lead, mentor, and guide internal tool and automation developers; schedule and run Jira sprints and manage epics and defects.
- Own the tooling and automation roadmap for the technical support experience.
- Write, review, and ship code in Python, TypeScript/JavaScript, and Apex across web apps, automation jobs, and CRM integrations.
- Use AI models, APIs, and coding tools to build internal tools and automate ticket triage and pre-investigation workflows.
- Own Zendesk administration, architecture, custom development, embedded apps, webhooks, workflows, and routing/SLA logic.
- Build integrations and workflows across ServiceNow and Salesforce.
- Develop and maintain support tools including ticket routing, browser and IDE extensions, and integrations with Slack, Jira, Zoom, and PagerDuty.
- Maintain support-tool cloud infrastructure on GCP using containerized services, PostgreSQL, BigQuery, Pub/Sub, and Terraform.
- Partner with Support leadership, Solutions Support Engineers, Product, and the CTO team to identify workflow bottlenecks and build tools and automations.
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