Vice President of Operations
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JobgetherHome services franchises
Listing location: US; Workplace type: Remote; Structured job location: US, Monday–Friday schedule, typically 8:00 AM–5:00 PM Central TimeFull-TimeVp
SalarySalary commensurate with experience and qualifications. Eligibility for bonus and equity opportunities.
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Job Details
- Experience
- At least 10 years of experience in operations, franchise operations, multi-unit management, field leadership, or a related discipline.
- Required Skills
- Project ManagementMicrosoft ExcelFinancial analysisBudget managementPowerPoint
Requirements
- Hold a bachelor's degree in Business Administration, Operations Management, Finance, or a related field, or an equivalent combination of education and relevant experience.
- Bring at least 10 years of experience in operations, franchise operations, multi-unit management, field leadership, or a related discipline.
- Demonstrate success leading and developing teams that support franchise owners, business owners, or geographically dispersed operating locations.
- Have experience managing budgets, profit and loss statements, financial reports, key performance indicators, and business plans.
- Be able to develop and implement operating strategies, policies, systems, and processes across a distributed organization.
- Show strong verbal and written communication, stakeholder influence, relationship-building, and collaboration skills.
- Have planning, prioritization, and project management skills, including leading multiple complex initiatives.
- Be able to resolve conflicts, respond constructively to feedback, and manage competing priorities.
- Handle confidential and sensitive information with discretion and integrity.
- Be comfortable using Microsoft Excel, Word, Outlook, PowerPoint, or comparable business productivity tools.
- Be willing and able to travel up to 20% for franchise visits, business meetings, conferences, and company events.
- Preferred: experience in a franchise system or multi-unit service organization, home services or HVAC, franchise agreements and FDDs, or field-based team management.
Responsibilities
- Partner with the Brand President and senior leaders to develop and execute operating plans, budgets, growth strategies, and business priorities.
- Drive sales growth, profitability, same-store sales performance, and consistent operating standards across the franchise network.
- Develop and improve operating policies, systems, tools, and processes.
- Lead, coach, and develop Franchise Business Coaches and other operational support professionals.
- Monitor franchisee financial and operational health using budgets, business plans, profit and loss statements, performance indicators, and operating reports.
- Establish reporting, benchmarking, communication, and training practices for franchise owners and leadership.
- Collaborate with Legal, Compliance, Training, Marketing, and other departments on franchise agreements, regulatory requirements, onboarding, and related activities.
- Evaluate service offerings, products, and vendor opportunities and maintain productive partnerships.
- Manage complex initiatives, resolve operational challenges, and strengthen collaboration across the organization.
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