Client Support Technician
New
S
SoftdocsDocument management
100% remote work from anywhere in the U.S.Full-TimeJunior
Salary50,000 - 65,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years of experience in IT, technical support, or a related technical field; 2+ years of customer service or client-facing experience
- Required Skills
- HTMLCSSJavascriptMicrosoft SQL ServerTechnical support
Requirements
- Have 2+ years of experience in IT, technical support, or a related technical field.
- Have 2+ years of customer service or client-facing experience.
- Have knowledge of Microsoft SQL Server or a comparable database, including DML commands.
- Be familiar with HTML, CSS, and JavaScript.
- Understand server and network fundamentals.
- Have a bachelor’s or associate’s degree in Computer Science, Information Systems, or a related field, or equivalent experience.
- Be able to explain technical concepts to non-technical users.
- Be detail-oriented and able to maintain accurate documentation.
- Be comfortable multitasking and working independently in a remote environment.
Responsibilities
- Provide professional, friendly, and timely support for Softdocs products.
- Respond to requests via email, chat, phone, and case management tools.
- Communicate clearly and positively to drive case resolution.
- Document each issue, action, and outcome accurately in the support system.
- Manage multiple open cases and prioritize work in a fast-paced environment.
- Interpret application and system logs to troubleshoot functionality.
- Collaborate with internal teams to resolve complex issues and share knowledge.
- Stay current on product updates and features through training and self-learning.
- Suggest improvements to internal documentation and support processes.
View Full Description & ApplyYou'll be redirected to the employer's site
