Product Support Specialist
New
H
HuntressCybersecurity
Remote US, Eastern Time ZoneFull-Time
Salary$50,000 to $65,000 base plus bonus and equity
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Job Details
- Required Skills
- Technical supportCustomer support
Requirements
- Adapt and pivot quickly to day-to-day changes.
- Work collaboratively with teammates to find solutions for partners.
- Use disciplined, systematic problem-solving skills.
- Have practical experience supporting Microsoft Windows operating systems, including familiarity with services, the registry, and troubleshooting common system and application issues.
- Have practical experience with macOS, including familiarity with directory structures, services, and troubleshooting common system and application issues.
- Have experience configuring antivirus products and troubleshooting their interactions with specialty software.
- Be familiar with system configuration and management tools such as GPO, RMMs, and SCCM.
- Knowledge of Terminal and Bash is a plus, but not required.
- Experience with ProcMon and Process Explorer is a plus.
- Scripting configuration and management tools is a plus.
Responsibilities
- Provide initial partner support and convey resolutions to customers.
- Walk customers through problem-solving processes and provide assistance.
- Assess customer issues and escalate incidents as needed.
- Follow up with customers, provide feedback, and see problems through to resolution.
- Use customer service skills to meet customer expectations.
- Recommend changes to internal and customer-facing documentation where needed.
- Continue building knowledge of internal procedures, the Huntress product, and customer environments.
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