Product Support Specialist
New
H
HuntressCybersecurity
Location: Remote US, Eastern Time ZoneFull-Time
Salary$50,000 to $65,000 base plus bonus and equity
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Job Details
- Required Skills
- Customer support
Requirements
- Have practical experience supporting Microsoft Windows operating systems.
- Understand Windows internals, including services and the registry, and troubleshoot common system and application issues.
- Have practical experience with macOS, including directory structures and services, and troubleshoot common system and application issues.
- Have experience configuring antivirus products and troubleshooting their interactions with specialty software.
- Be familiar with system configuration and management tools such as GPO, RMMs, and SCCM.
- Bring systematic problem-solving skills and the ability to adapt to day-to-day changes.
- Work collaboratively with teammates to find solutions for partners.
Responsibilities
- Provide initial partner support and convey resolutions to customers.
- Walk customers through problem-solving processes and provide assistance.
- Assess customer issues and escalate incidents as needed.
- Follow up with customers, provide feedback, and see problems through to resolution.
- Use customer service skills to exceed customer expectations.
- Recommend changes to internal and customer-facing documentation where needed.
- Continue building knowledge of internal procedures, the Huntress product, and customer environments.
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