Director of Customer Success
New
V
Vatica HealthHealthcare technology
United StatesFull-TimeDirector
Salary$195,000 to $217,,000 (annualized USD)
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Job Details
- Experience
- 7+ years of progressive experience in healthcare technology, healthcare consulting, a health plan, or a population health function within a large provider organization
- Required Skills
- Data AnalysisCustomer Success
Requirements
- Have 7+ years of progressive experience in healthcare technology, healthcare consulting, a health plan, or population health within a large provider organization, including significant client-facing or stakeholder advisory responsibility.
- Bring deep expertise in risk adjustment, quality, and population health, including familiarity with HEDIS, Stars, and relevant risk adjustment models.
- Understand payer and provider business priorities and workflows.
- Have experience advising or working with health plans, large health systems, medical groups, or other complex provider organizations, with accountability appropriate to director-level scope.
- Have experience with healthcare SaaS products, including learning platform capabilities, working with data, evaluating enhancement needs, and collaborating with Product and technical teams.
- Demonstrate the ability to understand a client’s business, develop practical recommendations, influence executive stakeholders, and independently lead complex work through completion.
- Bring strong analytical, written communication, meeting facilitation, and executive presentation skills.
- Preferred: experience with a healthcare technology vendor providing risk adjustment, quality, or population health solutions.
- Preferred: customer success, account leadership, consulting, or product experience with transferable client advisory skills.
- Preferred: experience mentoring or coaching colleagues and improving customer success practices.
Responsibilities
- Own client strategy and success plans, aligning business objectives, stakeholder priorities, contractual commitments, and opportunities to improve outcomes.
- Build trusted relationships with executive, business, clinical, and technical stakeholders, and lead governance meetings and business reviews.
- Translate client needs into recommendations on product configuration, module utilization, workflows, and best practices.
- Develop and maintain deep knowledge of Cozeva products and services, and apply that knowledge to client challenges.
- Interpret risk adjustment and quality performance, adoption, account health, and client feedback to develop recommendations and improvement plans.
- Identify retention risks and expansion opportunities, and partner with Sales and Product on renewals, upsell, and cross-sell opportunities.
- Translate client issues and enhancement requests into business needs supported by data, use cases, and expected outcomes.
- Coordinate client communication and follow-through across teams, document owners and dependencies, resolve barriers, and escalate risks.
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