Customer Success Director
New
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DISQOAdvertising intelligence
Listing location: New York, NY; Workplace type: RemoteFull-TimeDirector
Salary140,000 - 160,000 USD per year
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Job Details
- Experience
- 10+ years in customer success, account management, or a client-facing strategic role
- Required Skills
- Artificial IntelligenceCustomer SuccessAccount ManagementMarket Research
Requirements
- Bring 10+ years of experience in customer success, account management, or a client-facing strategic role.
- Have experience in market research, insights, MarTech, or SaaS (preferred).
- Demonstrate a track record of owning complex, high-revenue accounts end to end.
- Have experience with renewals and expansion of six- and seven-figure relationships.
- Be comfortable working with VP and C-suite stakeholders and navigating ambiguity, competing priorities, and client-side organizational change.
- Demonstrate strong commercial acumen and the ability to discuss account health, revenue, retention, and growth credibly with leadership.
- Show hands-on AI fluency, including building or configuring custom skills, agents, or artifacts that changed how you or your team worked.
- Have a demonstrated pattern of raising the level of people and processes without formal management responsibility.
- Bring deep curiosity about clients’ businesses, beyond the company’s product.
- Use sound judgment to determine when to resolve issues, involve a specialist, or escalate.
Responsibilities
- Manage a portfolio of DISQO’s largest and most complex accounts, including multi-year, multi-stakeholder, and revenue-critical relationships.
- Build and sustain relationships with VP and C-suite champions.
- Own account strategy, including renewal and expansion.
- Serve as the point person for strategically important, contractually complex, or at-risk accounts; determine when to escalate or involve leadership.
- Represent the customer’s perspective in product, sales, and leadership discussions.
- Partner with Product on roadmap input, Sales on expansion strategy, and leadership on business trends.
- Use AI tools, including custom skills, agents, and artifacts, to improve account velocity, client value, and efficiency.
- Mentor CSMs on account strategy, difficult conversations, commercial acumen, and practical AI use.
- Develop expert fluency in DISQO’s platform, research methodologies, and clients’ business contexts.
- Identify gaps in CS operations and create playbooks, templates, AI-powered workflows, or escalation paths.
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