Director of Customer Success

New

CovarianceAdtech/martech

Location: New York. Hybrid in-office/remote role. Employees can work remotely or in the Manhattan office at their discretion.Full-TimeDirector

Salary$150,000 - $200,000 base + bonus + equity compensation (options)

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Job Details

Experience: 8+ years in customer success, account management, or customer analytics at a data, analytics, or adtech/martech company.
Required Skills: Data AnalysisCustomer SuccessAccount Management

Have 8+ years in customer success, account management, or customer analytics at a data, analytics, or adtech/martech company.
Have experience growing and renewing enterprise accounts.
Have worked with retailers, restaurants, or other consumer brands with physical stores.
Understand how consumer-brand marketing, loyalty, and finance teams make decisions.
Be hands-on with data and able to run complex analyses.
Tell clear stories from data and turn analysis into actionable recommendations.
Be able to serve as a trusted partner to CMOs and VPs.
Understand audiences, identity, ad platforms, and measurement.
Use AI tools daily to analyze, draft, and prepare.

Define customer success plans covering goals, value metrics, and paths to renewal and expansion.
Lead regular business reviews with customer executives to demonstrate value and set priorities.
Build relationships across customer marketing, analytics, and leadership teams as a trusted advisor.
Set success criteria at signature and lead trial readouts that support conversion to subscriptions.
Use the platform to answer customer questions and identify applications of the data to their businesses.
Turn customer wins into case studies.
Own renewals, grow adoption, and identify opportunities to expand accounts.
Bring customer feedback to Product to help shape the roadmap.
Build the business review cadence, scorecards, and renewal process.

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