Customer Success Manager
New
E
Eve LegalLegal technology
Location: Remote - USFull-TimeManager
Salary$120,000 — $165,000 USD
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Job Details
- Experience
- 5+ years of Customer Success experience, ideally working with mid-size and enterprise accounts
- Required Skills
- Project ManagementData AnalysisCustomer SuccessSaaSAccount ManagementClient relationship management
Requirements
- Bring comprehensive knowledge of law firm operations, compliance, and current legal-sector trends.
- Demonstrate proficiency with legal technology solutions and explain complex concepts to non-technical professionals.
- Apply strong analytical skills and expertise with legal-specific metrics; present insights effectively.
- Coordinate projects and communicate effectively using a consultative approach to solving law firm challenges.
- Manage multiple accounts across practice areas and firm sizes, adapting to changing needs.
- Build relationships and be willing to travel for client visits and industry events.
- Preferred: 5+ years of Customer Success experience, ideally with mid-size and enterprise accounts.
- Preferred: Understanding of legal tech or SaaS; legal tech experience is a plus.
- Preferred: Experience planning and managing a large book of business in a fast-paced environment.
Responsibilities
- Drive adoption, retention, and expansion of Eve's solutions among law firm clients.
- Onboard teams at firms using Eve within 90 days or less.
- Increase case and matter utilization, user engagement, and adoption of key features.
- Generate annual case studies showcasing return on investment and develop new product use cases.
- Provide client feedback to inform product roadmap development.
- Maintain client relationships through proactive engagement and support.
- Visit clients and attend industry events.
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