Director of Accounts

New

IONDental marketing

Remote position (You MUST be located in the US.), 8 am- 5 pm CSTFull-TimeDirector

SalaryThis role includes base pay plus variable compensation.

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Job Details

Experience: 3+ years as a Director of Accounts, Partner Success, or equivalent at an agency or recurring-revenue business of similar size and scope; 6+ years in account management, client success, or partner success, including 3+ years leading people; 2+ years leading other managers (Seniors or Team Leads).
Required Skills: Change ManagementAccount Management

Have 3+ years as a Director of Accounts, Partner Success, or equivalent at an agency or recurring-revenue business of similar size and scope.
Have managed a book across 500+ accounts.
Have direct experience leading account or success teams across two brands or service models under one operating standard.
Have 6+ years in account management, client success, or partner success.
Have 3+ years of people leadership, including 2+ years leading other managers such as Seniors or Team Leads.
Demonstrate portfolio-level gross and net revenue retention results with measurable expansion, upsell, or renewal outcomes.
Have experience setting performance benchmarks and managing variable compensation against them.
Bring proven change-management experience and experience standardizing two teams.
Demonstrate executive communication and stakeholder management skills.
Dental, orthodontic, or healthcare experience is a plus.

Own gross and net revenue retention across HIP and Neon Canvas, with net revenue retention as the key outcome.
Manage upsell, upgrades, renewals, cross-selling, and growth paths between the two brands.
Run both account teams under a shared pod structure, service standards, and scorecards while preserving distinct service models.
Diagnose portfolio-level churn patterns and address their underlying causes.
Own the escalation path, internal response standards, and end-to-end servicing standard.
Lead Partner Support and Onboarding and define its scope to move tactical work off the account teams.
Set hiring standards, career ladders, book-load standards, and variable compensation benchmarks; make promotion, development, and exit decisions.
Partner with Finance on account-team efficiency and the relationship between retention and margin.
Lead AI adoption across account-team tools, workflows, and training, setting standards for safe, high-quality use.
Coach Team Leads through 1:1s, scorecard reviews, and issue resolution, and personally support the largest or highest-risk partners.

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