Analista de Operações Cloud Júnior
J
JobgetherCloud operations
Based in Brazil; Availability to work remotely in BrazilFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Basic Spanish proficiency in reading, writing, and conversation. Basic English proficiency in reading, writing, and conversation is desirable.
- Required Skills
- AWSKubernetesMicrosoft AzureLinux
Requirements
- Currently pursuing or holding a completed higher education degree in a relevant field.
- Basic knowledge of the ITIL framework, particularly incident management, customer communication, and escalation procedures.
- Previous experience in customer service, technical support, or a similar service-oriented environment.
- Basic Spanish proficiency in reading, writing, and conversation.
- Foundational knowledge of Linux and Windows operating systems.
- Familiarity with public cloud concepts and services, including load balancers, CDNs, auto scaling, Kubernetes (K8s), and cloud instances across AWS, Azure, OCI, and GCP.
- Familiarity with observability, monitoring, and security tools such as Dynatrace, Workload Security, Commvault, and Zabbix.
- Basic operational knowledge of ITSM platforms, preferably Freshservice.
- Availability to work remotely in Brazil on the overnight schedule from Friday through Tuesday, 11 PM to 8 AM.
- Basic English proficiency in reading, writing, and conversation is desirable.
- A foundational cloud certification in at least one major public cloud platform is desirable, preferably AWS or equivalent fundamentals-level credentials from Azure, OCI, or GCP.
Responsibilities
- Monitor and support customer environments across AWS, Microsoft Azure, Oracle Cloud Infrastructure (OCI), and Google Cloud Platform (GCP).
- Take ownership of support tickets and monitoring alerts, troubleshoot issues, assess impact, and resolve issues within technical capabilities.
- Manage incidents from initial contact through resolution or qualified escalation, with proactive follow-up and customer updates.
- Follow knowledge base articles, operational playbooks, internal documentation, and cloud provider guidelines when troubleshooting.
- Investigate monitoring alerts, correlate events, validate service impact, and execute predefined response procedures.
- Perform initial technical validations and health checks for infrastructure or database environments according to established procedures.
- Create and execute planned change requests (GMUDs) from departments such as Security, FinOps, and Customer Success.
- Maintain traceable ITSM records and complete shift handovers, including pending activities, troubleshooting results, evidence, and follow-ups.
- Identify recurring incidents and recommend improvements to procedures, documentation, automation, and AI-enabled workflows.
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